Democracy Watch was originally designed to be an internal tool. After two phases of user research and stakeholder engagement, we discovered that the platform had much more potential than originally thought, so we expanded our user segments to include the general public and journalists.
Key Takeaways
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Our expert review is unique
We found similar offerings in the market, but none were direct competitors. Because we covered many categories and our experts were filtering for harmful legislation, Democracy Watch presented unique value to advocates and researchers.
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Alerts make all the difference
We conducted two rounds of discovery sessions and user interviews. We found that our users (advocates) valued specific features, like alerts and saved searches, and would use the tool more frequently if they were included.
Rather than just be a database to reference past legislation, advocates could start using Democracy Watch to stay on top of new bills.
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Non-experts need help drawing meaning
Tracking legislation can be overwhelming. The way bills move through legislature is complicated, and when there are thousands of data-points it’s hard to make sense of things. Creating interesting insights and visuals helps users immediately draw more meaning from data.